Our Offices are open form 8.30am-5.30pm Monday to Friday. Goods ordered on Friday (Exc bank holiday) will be delivered at the earliest on following Monday however this is never a guaranteed service.
If the products you’re ordering are all in stock and the order placed before 4:30PM your order will be despatched the same day.
On Cable which is offered on a 'cut to length' service it is always best to call to check if this can be dispatched same day. On busy days production may not be able to make cuts after 3pm.
If you need an update on delivery please can you email firstname.lastname@example.org rather than call, we will get back to you ASAP. Whilst the majority of deliveries arrive on time and without a problem, Next delivery & Pre-Noon service is NOT a guaranteed service and are Non refundable due to delay.
On Cable which is offered on a 'cut to length' service please call to check if this can be dispatched same day. On busy days production may not be able to make cuts after 3pm.
Delivery costs to UK Mainland addresses are as follows:
Delivery Costs to Northern Ireland, Channel Islands, Isle of Man & Isle of Wight and are as follows:
International orders are generally received within 5-7 days.
Deliveries are usually made by a courier service, which will require a signature on delivery, please ensure someone will be available to check and sign for your goods.
There may be additional charges for large and heavy items that require delivery to certain outlying areas. We will always inform you of these shipping charges prior to despatch.
Certain deliveries of heavy and large items and deliveries to off-shore and outlying areas are exempt from next day shipping.
Floor Standing & Server Cabinets Deliveries. Delivery of these cabinets are only made to ground floor or loading bays only (due to insurance restrictions). It may be possible for alternative arrangements to be made but this needs to be done prior to despatch and would recommend confirming before placing an order.
Please Note - We do not process orders at the weekend or on any bank holidays. Any orders placed during these times are processed on the Monday (or the first day back after the Bank Holiday). All deliveries, schedules and timescales are made on a ‘best endeavours’ basis, we cannot accept any liability or costs for late delivery of orders.
Our main warehouse is in Braintree, Essex. Most items are shipped form here, on some occasions we do send certain items from different warehouses so if ordering multiple items they may arrive seperatly. Should this be the case we will do try to notify you if there is to be miltiple deliveries.
If your goods have not arrived when you are expecting them and we havent advised otherwise, let us know by emailing email@example.com and we will send the tracking or POD to confirm delivery. Please contact us within 14 days (7 days on Next Day or timed orders) of order placed, after this time it is not possible to request further information from the courier and if the goods as shown as delivered then we can not be held responsible for orders misplaced after this time.